Leave rush hour rewards program

[Kylebates712]

I need to have the rush hour rewards program removed from my thermostats immediately. Despite the email stating that “you won’t notice a difference” and “you can override if you want” my house went up over 15° today and is over 80° inside despite me attempting to manually correct. I have a 3 week old and the fact that I can’t turn this feature off is legitimately a safety issue. I’ve already unenrolled with my energy provider (Dominion) but I need to make sure this feature is fully disabled (it’s still showing on my app and thermostats) 

[David_K]

The best way to do that is to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select "Thermostats", type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for sharing the Contact Us Form, @davidking.

@Kylebates712, I'm sorry to hear you're having issues with the Rush Hour Program feature of your Nest Thermostat. I hope you were able to have it canceled. Have you tried reaching out to our support team? Let us know if you need more help.

Regards,
Mark

[Markjosephp]

Hey there,

Checking back in — how's it going? Still need our help?

Thanks,

Mark

[Markjosephp]

Hi Kylebates712,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best,

Mark