01-20-2024 08:04 AM - edited 01-20-2024 08:05 AM
Yet again .. my heatlink has broken, third time the heat-link has failed in three years. it was replaced less than three months ago and has failed again ... Google NEST support not helpful, requesting engineer diagnostics, when it's very clearly an equipment failure again ... VERY dissapointed with overall reliability of the heatlink device, and google's inability to actually solve these fundamental reliabilty issues. Leaving me with no heating in the middle of winter AGAIN and really poor support experience. Now looking for an decent alternative to NEST.