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Lost energy use history

ChristieY
Community Member

For some unknown reason, my energy use history hasn’t been updated since Saturday. I have had the Nest Thermostat for more than 6 years, but I am still using the Nest Account, haven’t migrated to the Google Account. Is this the reason that I can no longer see my Energy Use History?

How can I fix it?

Thanks.

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hi ChristieY,

Thanks for posting ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. What can you see on your Nest app when checking your energy history? Also could you try to restart your Nest Thermostat. Check this guide for more details.

Best,
Mel

EmersonB
Community Specialist
Community Specialist

Hey everyone,

 

@ChristieY how's it going with your Nest Thermostat? We would appreciate it if you could share with us the information that Mel is asking. Also, were you able to perform the steps from the link? We'd be glad to hear from you — We'd like to make sure everything is working.

 

I appreciate the help, Mel.

 

Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi ChristieY,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Thanks,
Emerson