01-28-2023 04:50 PM
I moved into home with Nest thermostat and can't get pin. Everything I've found says go to settings, but settings has an exclamation point inside the wheel thingy and it takes me back to the previous display.
01-28-2023 05:13 PM - edited 01-28-2023 05:14 PM
Where does the exclamation mark take you? Does it show any error message? If you can't get the pin, if you try to open the thermostat, it will keep on asking for the 4 digit code. Do you have a photo?
01-28-2023 05:31 PM
Sorry, no pic, and I'm not home right now.
01-28-2023 05:16 PM
It just goes back to the main display with the temp on it. I've opened it and scanned the QR code and it just takes me in a circle. I have discovered, since my post, that I was on the Nest app. Do I have to be on the Google Home app?
01-28-2023 07:04 PM
I can't tell actually. What's the exact make and model of your thermostat? If your thermostat has 2 batteries at the back, you'll have to use Google Home, but if it has flashing lights at the top of the display and a metal ring that you can turn, that means you'll have to use the Nest App. So which one do you have?
01-28-2023 07:07 PM
Flashing lights at the top. I don't know the make and model. They didn't leave me any info.
01-28-2023 07:09 PM
I believe you have the Nest learning thermostat. It has this ring that you can turn right? You'll have to use nest app then.
01-28-2023 07:11 PM
Yes. Ok, thanks for that. Any idea how I get into the settings?
01-29-2023 03:34 PM
Press the display, then you can see a bunch of icons, then turn the ring to highlight gear icon/settings. Then press the display again to open settings.
01-29-2023 03:39 PM
It has an exclamation point in the middle of the settings icon and when I press it, it returns to the display.
01-29-2023 06:21 PM
Restart your thermostat then.
01-29-2023 06:38 PM
I.cant.access.settings.so.I.cant.reset.it.
01-30-2023 02:19 PM
Kindly take a photo of what you're seeing with your thermostat. That way we can help you fix your concern. 🙂
02-01-2023 03:52 PM - edited 02-01-2023 04:03 PM
Hi there,
Thanks for reaching out. I saw your post and wanted to chime in.
@Lori4, Could you please share the information @eveluna asked? It will help us to move forward. You can also try to press and hold the display for 10 secs or until the screen goes black to do a hard restart.
Thank you @eveluna for your help.
Regards,
Jenelyn
02-01-2023 03:55 PM
Thank you! I will try it!
02-05-2023 11:57 AM
Hi Lori4,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Jenelyn
02-05-2023 12:05 PM
Thanks for checking in. As I mentioned, I'm in the process of moving and I'm out of town from the house right now, it will probably be 1-2 weeks before I get back over there, I will definitely t try this though and let you know.
02-08-2023 01:10 PM
Hi Lori4,
I understand. No worries! I'll keep this thread open until you have a chance to be with your thermostat. Also, here are the steps that you need to take whenever you're ready:
Then, please keep me posted on what operating system your computer is on and if you found the file.
I'll look forward to your response.
Best,
Jenelyn
02-14-2023 12:12 PM
Hello folks,
It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to perform the steps suggested above? In case you have an update, you know where to find us.
I appreciate the help, Jenelyn.
Regards,
Emerson
02-14-2023 12:29 PM
Thanks, I haven't been able to get there yet but I will soon. Thanks for keeping it open.
02-15-2023 03:02 PM
Hey Lori4,
I'm dropping by to make sure that everything is taken care of. We wanted to make a follow up regarding your updates about your Nest Thermostat. Let us know if you have other questions in mind.
Keep us posted.
Thanks,
Emerson
02-18-2023 03:22 PM
Hi Lori4,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Emerson
02-18-2023 04:16 PM
I haven't been back to town to try it, but I took screenshot from an above post and I'll try it. If I have trouble I'll come back on. Thanks!
02-22-2023 02:34 PM
Thank you for helping out on this thread, everyone!
Hey there Lori4,
I'm just checking up on this thread, do you have any more questions or need any additional help?
Best regards,
Jeran
02-27-2023 10:39 AM
Hey there,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
02-28-2023 11:46 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake
02-28-2023 12:26 PM
Thank you, I think that's fine. I'm moving in on Friday and will have more time to figure it out from what people have given me. If I need help I'll start a new thread.
02-28-2023 02:00 PM
Hey there,
Best of luck with your move. I am going to go ahead and lock the thread at this time. If you do run into any trouble from here, please don't hesitate to create a new post. I would be more than happy to assist you further.
Best regards,
Jake