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Moved into home with Nest thermostat

Lori4
Community Member

I moved into home with Nest thermostat and can't get pin. Everything I've found says go to settings, but settings has an exclamation point inside the wheel thingy and it takes me back to the previous display.  

27 REPLIES 27

Anonymous
Not applicable

Where does the exclamation mark take you? Does it show any error message? If you can't get the pin, if you try to open the thermostat, it will keep on asking for the 4 digit code. Do you have a photo?

Lori4
Community Member

Sorry, no pic, and I'm not home right now.

Lori4
Community Member

It just goes back to the main display with the temp on it. I've opened it and scanned the QR code and it just takes me in a circle. I have discovered, since my post, that I was on the Nest app. Do I have to be on the Google Home app?

Anonymous
Not applicable

I can't tell actually. What's the exact make and model of your thermostat? If your thermostat has 2 batteries at the back, you'll have to use Google Home, but if it has flashing lights at the top of the display and a metal ring that you can turn, that means you'll have to use the Nest App. So which one do you have?

Lori4
Community Member

Flashing lights at the top. I don't know the make and model. They didn't leave me any info. 

Anonymous
Not applicable

I believe you have the Nest learning thermostat. It has this ring that you can turn right? You'll have to use nest app then.

Lori4
Community Member

Yes. Ok, thanks for that. Any idea how I get into the settings?

Anonymous
Not applicable

Press the display, then you can see a bunch of icons, then turn the ring to highlight gear icon/settings. Then press the display again to open settings.

Lori4
Community Member

It has an exclamation point in the middle of the settings icon and when I press it, it returns to the display.

Anonymous
Not applicable

Restart your thermostat then.

Lori4
Community Member

I.cant.access.settings.so.I.cant.reset.it.

Anonymous
Not applicable

Kindly take a photo of what you're seeing with your thermostat. That way we can help you fix your concern. 🙂

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out. I saw your post and wanted to chime in.

 

@Lori4, Could you please share the information @eveluna asked? It will  help us to move forward. You can also try to press and hold the display for 10 secs or until the screen goes black to do a hard restart. 

 

Thank you @eveluna for your help.

 

Regards,

Jenelyn

Lori4
Community Member

Thank you! I will try it!

Jenelyn_O
Community Specialist
Community Specialist

Hi Lori4,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Jenelyn

Lori4
Community Member

Thanks for checking in. As I mentioned, I'm in the process of moving and I'm out of town from the house right now, it will probably be 1-2 weeks before I get back over there, I will definitely t try this though and let you know. 

Jenelyn_O
Community Specialist
Community Specialist

Hi Lori4,

 

I understand. No worries! I'll keep this thread open until you have a chance to be with your thermostat. Also, here are the steps that you need to take whenever you're ready:

 

  1. Press and hold the thermostat display for 10 secs or until it goes black.
  2. After the thermostat's back on, check if you'll be able to go to the settings.
  3. If the issue persists, use a Micro USB cable to connect to your thermostat going to your computer. 
  4. Check for a file named TechnicalInfo.PLIST

Then, please keep me posted on what operating system your computer is on and if you found the file.

 

I'll look forward to your response.

 

Best,

Jenelyn

EmersonB
Community Specialist
Community Specialist

Hello folks,

It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to perform the steps suggested above? In case you have an update, you know where to find us.

I appreciate the help, Jenelyn.

Regards,
Emerson

Lori4
Community Member

Thanks, I haven't been able to get there yet but I will soon. Thanks for keeping it open.

EmersonB
Community Specialist
Community Specialist

Hey Lori4,

I'm dropping by to make sure that everything is taken care of. We wanted to make a follow up regarding your updates about your Nest Thermostat. Let us know if you have other questions in mind.

Keep us posted.

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi Lori4,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
  
Regards,
Emerson

Lori4
Community Member

I haven't been back to town to try it, but I took screenshot from an above post and I'll try it. If I have trouble I'll come back on. Thanks!

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, everyone!

Hey there Lori4,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake

Lori4
Community Member

Thank you, I think that's fine. I'm moving in on Friday and will have more time to figure it out from what people have given me. If I need help I'll start a new thread.

Jake
Community Specialist
Community Specialist

Hey there,

 

Best of luck with your move. I am going to go ahead and lock the thread at this time. If you do run into any trouble from here, please don't hesitate to create a new post. I would be more than happy to assist you further.

 

Best regards,

Jake