My Nest Heat link just died

[Guayaba12]

Hello,

My nest thermostat was working perfectly up to now (I bougth it 3 years ago) and this morning the heat link is completely dead.  No power at all. 

The fuses are ok, power is arriving at the entry of the heat link, but no light at all appears on the heat link.

It tried to disconnect and reconnect, nothing happened.

I tried also to reinitialize by pressing 20s the button, but no reaction, still nothing.

What can I do, can it be replaced ?

Thank you for your help, it is -5 outside and no heating !

Ludovic

[Ginzinggirl]

I have the same issue.  How do yoy actually get to speak to someone. Only. installled in 2021 so under warranty.

[UanaC]

Hello there! 

I am so sorry to hear about your issues. I'll be more than happy to help both of you out. Could you please answer to the following questions:

1. How long has your thermostat been installed for?
2. What is showing on the Nest thermostat display?
3. Have you had any power cuts recently?
4. Have you had any work done on your electrical or heating systems recently?
5. How many zones are present in the setup?

[Ginzinggirl]

1. APRIL 2021

2. H71

3. NO

4. NO

5. 1

[UanaC]

Thanks! Could you please also try or confirm the following troubleshooting steps:

1. Check if all the breaker switches are set to on.

2. Turn the breaker switches off and back to on.

3. Try to turn on manual mode.

Let me know how it goes.

[Guayaba12]

Hello, I contacted the Nest support through the Nest application. After some fair questions, the solution proposed was to replace the heat link. I'm now waiting for the arrival of the new one.

Hoping the replacement will solve the problem.

Regards

[Paul_R]

@Guayaba12 I'm glad to hear that you managed to get a replacement set up with our colleagues! If anything comes up, let us know. @Ginzinggirl, do you still need our assistance?

[Ginzinggirl]

Boxt are coming to replace the heatlink unit.  thanks.

[Paul_R]

That's good to hear! Is there anything else we can assist you with?

[OannaCG]

Hi there! Just checking in, did you manage to see our message above?

[Guayaba12]

Hello, thanks, no further help needed so far. I'm waiting for the replacement part to arrive.

[OannaCG]

Great! Should anything else come up, we're just a message away. Have a great day ahead and stay safe!