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My nest heatlink stopped working

cpmirl
Community Member

Hi, does anyone know how to get a replacement heatlink? Seems like it’s a common issue… one of my 3 just stopped working 

6 REPLIES 6

Morphman1
Community Member

Same issue, have you had any response as I posted around same time and no reply yet. 

AnaM
Community Specialist
Community Specialist

Hey @cpmirl and @Morphman1,

 

I'm sorry to hear about the issue you're having, but I'd like to assist. Please answer the following questions:

 

  1. How long has your thermostat been installed for?
  2. Did the issue happen during the installation?
  3. Is there any error on the Nest thermostat display?
  4. Have you had any power cuts recently?
  5. Have you had any work done on your electrical or heating systems recently?
  6. If yes, was the power properly restored at the fuse board after work was done?
  7. How many zones ( thermostats ) are present in the setup?

cpmirl
Community Member

yes I used the online help chat and they ordered a new heatlink for me, it should arrive tomorrow.

 

 

Morphman1
Community Member

Thanks cpmirl,

on chat now, appreciate your help 👌

AnaM
Community Specialist
Community Specialist

Hey @Morphman1 and @cpmirl,

 

I'm glad to hear that. Let me know if you need anything else.

AnaM
Community Specialist
Community Specialist

Hey there,

 

Since I haven't heard from you yet, I'll have to lock this thread. If you need any further assistance, feel free to open a new one.