My nest thermostat humidity 0%

[Adrian1]

I am based in EU.
I bought the nest thermostat and after 2 weeks the humidity is expressed as 0%.
I have tried to restart and then to reset Nest thermostat but the humidity level is still 0.
How am I supposed to handle this?

[CristianC]

Hello @Adrian1,

Thanks for reaching out. I want to open up a case for you — please fill out this form so I can gather your details securely and let me know once you've done it: https://bit.ly/3oVDg4g. Please include the serial number of the thermostat, your full shipping address and the email address linked to your Nest account. Don't forget to put in your community username as well.

[CristianC]

Hello again. Just checking in. Do you still need my help?

[Adrian1]

Hello @CristianC, 
I still need your help on this. I have completed your form following your recommendations.

Thank you!

[CristianC]

Hey @Adrian1. Thanks for letting me know. I'll send you a follow up email shortly.