My network is provided by Inviacom (Senior living facility private network) Can not connect Nest E

[Ed-Wa]

Inviacom provides a WiFi network for our senior living facility. Historically I've had to give Inviacom the MAC address for Kasa Smart plug & Amazon Fire stick. The Nest E does not provide a MAC address and neither Inviacom & our internal IT unit has been able to connect the Nest E to the WiFi .

[Ed-Wa]

Disregard - the plate on the wall is much different than the diagram in installation guide 

From left to right Y,C,W > G,R,OB rather that users guide Y,C,W > G,R,OB

Back plate and Nest do not match

[Ed-Wa]

Disregard - the plate on the wall is much different than the diagram in installation guide 

From left to right  Wall plate = Y,C,W > G,R,OB rather that users guide Y,G,R > W1,C,OB

Back plate and Nest do not match