My sensor says it's tied to another account

[Cynthia131950]

I have no idea how to reset it.  It was tied to another account I had.  I deleted the account and it still says its tied to another account.

I took the battery out and put back in 2 minutes later and it still will not reset.

Can anyone help me get this set up to my current account?

[Bladerunner]

Hello, if you can log into your old account remove the sensor from that account. Btw. When you say sensor, you mean thermostat? 

[MelbaDT]

Hey folks, 

Thanks for helping here, Bladerunner. 

Cynthia131950, I'm chiming in to ensure you're all good here. Have you had the chance to try Bladerunner's suggestion above? If yes but to no avail, could you provide the answers to his questions so we could take a closer look?

Best, 

Melba

[MelbaDT]

Hey Cynthia131950, 

Checking back in — how's it going? Still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba