contact them via phone. Very helpful that way. (855) 469-6378 They had to walk me thru reset of thermostat. Seems like the wifi signal was week - so during reset, I chose a diff't network and reset the thermostat up. All set now for me.
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
