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NEST App on Nvidia Shield TV

StephanArizona
Community Member

I downloaded the NEST App on my Nvidia Shield TV and can not get it to sign in. I have verified the correct email and password by logging into NEST on my laptop and iPhone, I am using the same email and password but the NEST App on the Nvidia Shield TV keeps telling me wrong email or password???

10 REPLIES 10

MelbaDT
Community Specialist
Community Specialist

Hey Itzmek85, 

 

Thanks for posting and sorry for the delay. 

 

Just to confirm, when signing in to your Nest app, what option do you choose? Is it the "Sign in with Google" option or the "Sign in with Nest" one? If you're choosing the first option, you have a migrated Google account. Once your account was migrated, you’ll no longer be able to use the Nest app on Apple TV or on Android TV.

 

Best, 

Melba

berbes
Community Member

"Once your account was migrated, you’ll no longer be able to use the Nest app on Apple TV or on Android TV."

 

WHY is this?  we had no choice, as it was migrated BY google.  how can we see our nest cams on a TV??

Jeff
Community Specialist
Community Specialist

Hey berbes,

 

Just to chime in on this, once you migrate to the Google Home app, the Nest app is no longer accessible as you noticed. You can use the Home app itself to control and manage the Nest cameras. You will just need to do everything from Google Home from here on.


Thanks,
Jeff

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

We're always looking for ways to improve, and we would appreciate it if you could share feedback. Also, I found an article to tell more about installing the Nest app on an Android TV. Let us know if you have any other questions or concerns. Otherwise, this thread will be locked within 24 hours.

 

Thanks everyone for assisting, Mel, Jake and Jeff.


Thanks,

Mark

VictorCharlie
Community Member

I have the same problem. The Google Play Store on Shield app has a Nest-login and no option to log-in with your google account. I type in my account name and the password I use for my google.com stuff and Nest refuses to let me use the app on Shield-TV. I see the problem as the Shield-app-Nest wants a Nest password (pre-2019) which is no longer an option and the rest of the devices on your network log in with your google account.
And, it is really frustrating entering the username and password with the remote.

Luvbaggio
Community Member

I’m having the same problem, and obviously Google/Nest have no solution to this problem.

berbes
Community Member

and google OWNS nest.  who can we complain to?

Keeks74
Community Member

Amazing....thx👍Google 

Jhonleanmel
Community Specialist
Community Specialist

Hi Keeks74,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,
Mel

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake