Need a nest base

[Ebernhard]

Hi, I’m so confused because my nest I bought did not come with a base. Can I purchase one? It is the learning thermostat

[zoeuvre]

Hi Ebernhard, 

Oh no! I'm sorry to hear that your thermostat didn't come with a base. Are you located in North America or Europe? What type of Nest Thermostat do you have? When and where did you purchase the device? And have you tried to reach out to the store where you bought it?

I'll look forward to your response. 

Best,

Zoe