11-16-2022 11:37 PM
Hello my My nest thermostat stopped working with my phone I try to connect I couldn’t then I get a message saying failed to connect see nest.com/w-2
11-21-2022 11:27 AM
Hey there,
Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. If you are seeing a W2 error on your device, your Wi-Fi router may have security settings enabled that prevent your Nest thermostat from connecting. Here is an article with some troubleshooting steps that could help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
11-24-2022 02:08 PM
Hi Mike6080,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Edward
11-30-2022 03:57 PM
Hi Mike6080,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward