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Need return shipping label for Nest Thermostat. Wasn't included.

Community Member

Hi, I recently received an advance shipment of a replacement Nest Learning Thermostat and need to send back the defective unit. However, the return shipping label was not included in the shipment, and the support phone number printed on the enclosed documentation says it is no longer active (even though I just received the shipment a week ago). 

Please advise.




I suppose you could try contacting Support using the link and instructions in this post:

It's too bad they did NOT enclose a return shipping label and DID enclose a non-working support phone number.

Community Specialist
Community Specialist

Hi folks, 


@rstarbuck, thanks for reaching out to us, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, do you have the Case ID from your conversation with support? If you can provide that here, I'll look it up and see how I can continue to help.


I'll look froward to your response. 


I appreciate your input, @MplsCustomer




Hi, I did not receive a return label after I talked to the representative earlier today. Case ID 0-5588000034931

Community Specialist
Community Specialist

Hey everyone,

Thanks for posting here in the Community. The return shipping label is sent as a PDF file attached to the email about the replacement of your Nest device. If you scroll all the way to the bottom of the replacement email, there are two attachments that you can download and print. 

Let me know if that helps.