Need technical info.plist file

[Praths84]

My Thermostat is locked & I do not have the Nest app. We changed our home internet & now do not have access to previous wifi. Read on the form that using technical info.plist file we can unlock using laptop. 

[Markjosephp]

Hello Praths84,

Thank you for taking the time to let us know about your inquiry. We'd be happy to take a look at this for you.

Could you please tell us the type of Nest Thermostat you have? Also, what operating system was on the laptop that you used? (MacOS, ChromeOS, Windows)

I'll look forward to your response.

Regards,
Mark

[Praths84]

Operating system Windows, Nest is 3rd generation

[Markjosephp]

Hi there,

Perfect! Please fill out this form with the needed information? A member of our higher tier of support will be in touch over email to help with the next process.

Regards,
Mark

[Praths84]

Done, form is filled

[Markjosephp]

Hi Praths84,

Thanks for completing the form; we have received it. Soon, a member of our higher-tier team will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark