cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest 3rd Generation

Nell8
Community Member

‎08-21-2023 06:13 AM

Here are the issues. The Nest was unintentionally pulled from the wall, and died out. I charge it via USB, and it comes back on via the charging cable, but once I put it back in place. It's a Orange light and a clicking noise. The Nest hasn't come online, but once back to the cable, it's back online. 

Thoughts

0 Kudos
Reply
1 REPLY 1

Jenelyn_O
Community Specialist
Community Specialist

‎08-24-2023 09:48 AM

Hi Nell8,

 

Thanks for reaching out. I'd like to know more about it. How long did you charge your Nest Thermostat to the micro USB charger? Also, could you please provide your thermostat power readout? 

 

You can follow this guide:

 

  1. Go to your thermostat Quick View menu.
  2. Go to Settings.
  3. Look for Technical Info.
  4. Select Power.

 

If the battery level is above 3.7 V, proceed with performing an account connection reset. Settings > Reset > Account Connection. If the voltage is below 3.7 V, continue charging it for at least an hour. After that, reconnect your thermostat to your Wi-Fi network. 
 

Best,

Jenelyn

0 Kudos
Reply