04-29-2022 08:47 AM
Help! I have one heat/AC unit and 2 floors, Each floor has a Nest 3rd gen, both wired the same. For some reason the 1st floor nest when set to cool keeps shutting the furnace off and on, but when set to heat it works fine. Not sure what to do next.....Anyone seen the same issue??
Jeff
04-29-2022 05:18 PM
I have had the same issue the last 2 summers without having a fix. I believe it's a software issue but it also may not be getting enough power since it started
05-02-2022 06:18 PM
Hey folks,
Thank you for bringing this up to us.
I'd like to further investigate what's happening by checking a couple of things. Could you share a photo of your current wiring configurations? Have you tried to check the drip pans and filters from your HVAC unit?
Also, make sure to select the right heat source and type from settings > equipment, select heat type and source.
Let me know how it goes by replying to this thread.
Best regards,
Ryan
05-03-2022 06:51 AM
I don’t see how to attach the photo here
Jeff
05-03-2022 06:53 AM
OK, this time it gave me the option to attach a photo, just couldn’t do it with the previous message.
jeff
05-03-2022 07:08 AM
What happens when I don't have a common wire going to my thermostat? I'll attach a picture of control board from my furnace
05-03-2022 07:08 AM
05-03-2022 07:26 AM
OK, so I just pulled the wires out and reseated them, put the Nest back on and it told me why my wiring has changed. So I went through setup and put the nest back on and it rebooted and the cool seems to be staying on now like it should. Not sure exactly what I did, maybe one of the wires was not seated properly to make a connection, but it’s working now. Thanks for your reply though.
jeff
05-03-2022 07:28 AM
You actually have a common wire though. I do not that runs to the thermostat.
07-20-2022 02:07 PM
Hi jeffreymartin,
Thanks for reaching out here in the Google Nest Community.
I'd like to jump in here and check on how your Nest Thermostat is doing. Let us know how it goes by replying to this thread.
Best regards,
Ryan
07-23-2022 10:37 PM
Hey folks,
I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Best regards,
Ryan
07-24-2022 10:56 PM
Hey there,
Thanks for being here in the Google Nest Community.
I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.
Have a great day.
Best regards,
Ryan