Nest App can not find replacement nest thermostat

[DebinAustin]

I have been through all of the troubleshooting multiple times - it is connected to my wifi network and working - I even un installed the nest app and reloaded it - it found my one thermostat with no issue but can not find my new thermostat that was a replacement for a broken thermostat that I removed from the app.  QR code or Entry code will not work.

[Jake]

Hey DebinAustin,

My apologies for the delayed response. I wanted to follow up and ensure you are good to go with getting your thermostat connected to the app. I did find a helpful article with some troubleshooting steps, please let me know if that helps.

Best regards,

Jake

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[DebinAustin]

Thanks guys, I spent weeks rechecking periodically going through all of the troublespot checking steps - not sure if Google had to register the new device but for some reason yesterday the steps to connect to my app went smoothly and the replacement device is now connected.  No idea why what worked yesterday and did not work before, but thanks for support. Lesson learned -  try at least 50 times over the course of weeks before you give up!  We can close this out.

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS