Hello @Eleighne,
Thanks for posting in the community.
Thank you for sharing the details about the issue. I understand the frustration of encountering connectivity problems after a change in internet provider; it's common for devices to need reconfiguration. Please provide the following information:
- What is the make and model of your iOS device?
- What is the iOS version?
- What is the mobile app version?
- What is your service provider?
- What exactly is the issue you're experiencing with the app?
- Is this the first time you are encountering this issue?
While I gather more information, you can try the following steps:
- Check Wi-Fi Connection: Ensure your iPhone is connected to the correct Wi-Fi network and has a strong signal.
- Update Nest App: Make sure you're using the latest version of the Nest app.
- Restart Devices: Power cycle your iPhone, router, and any Nest devices.
- Re-link Nest Devices: Unlink and relink your Nest devices in the Nest app.
Please let me know how it goes. I'll do my best to assist you in resolving this. Thank you.
Regards,
Jorge
