Nest App thermostat

[Jtar]

My nest app overnight has lost my thermostat, it just shows add product. The schedule is working and i can control it from google home so why does this happen and is it just a matter of adding it to the app

[aatienza]

Hey Jtar,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you tell us the type of Nest thermostat you have? Did you make any changes to your thermostat settings? Do you have a family member that has access to your device? Also, what country are you located in?

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie