05-26-2022 12:52 PM
Had both the nest door bell and two nest thermostat working with the Nest App. And now I find there not listed anymore.
Tried reentering the entry key on both-resetting wifi.
deleting app and reinstalling
About to give up
06-09-2022 11:39 PM
Hey cowmanzona,
Sorry for the delay but thanks for reaching out. I want to take a closer look at this.
A few questions — were there recent changes made on your Nest account, WiFi network, or Nest Hello and Nest thermostat before this happened? Are you signed into your Nest app using a migrated Google account or a non-migrated Nest one? Also, when you re-entered the entry key, what happened?
Please tell me more so I could further investigate on it.
Best,
Melba
06-13-2022 08:44 PM
Hey there,
How's it going now? Still need our help with your Nest app?
Best,
Melba
06-14-2022 09:01 PM
Hi,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Best,
Melba