Nest Gen 4 won’t stay in eco or auto eco when away

[RobJ13]

I went from a gen 3 to a gen 4 to have home kit commands.  I work as a firefighter and away from home 2-3 days a week.  This new thermostat does NOT stay in auto eco or eco mode when I’m away.  It runs the stupid program when I’m away like if I’m home.   The gen 3 did NOT do that.  If I was home it would run the schedule… if I was away for a week, it stayed in eco.  Why would I want to heat or cool my house if I’m away and run a desired schedule?  I’m sure this is a simple programming fix and it appears many others are having the same problem.  Makes no sense to waste energy if I’m at work bringing the temp from 60 in eco or auto eco to 69 degrees.  That’s a huge energy consumption for no reason.   Also would have been better to stay with my gen 3 since it was doing what I needed it to do.   Nest, you HAVE to fix this with an update.   This is absolutely garbage.   Thermostat is so advanced it sucks and sucks down power and fuel…. I want my money back or fix this trash

[Derickf]

Hi @RobJ13,

Thanks for reaching out to the Google Nest Community. I'm sorry to hear that you are having issues with the eco mode not following the Home and Away routines on your Nest Learning Thermostat 4th gen; I'll be more than happy to help you.

Before we start, I have some questions:

• How many devices (phones or tablets) are linked to your Google Home account?
• Is the Google Home app allowed to use your location?
• Have you created schedules in the thermostat?

You can also take a look at the following article for more information: Learn about Eco Temperatures, Auto Eco, and how to change settings. 

Keep me posted.

Best regards,

Derick.

[RobJ13]

1 phone.  My phone is only connected 

everything is on for location and precise location with google home and Apple home app

I did have schedules but had to delete them so auto eco wouldn’t be overridden

the gen 3 didn’t do that, if no one was home it would go into auto eco and stay there with schedules

[Derickf]

Hi there!

Thank you for replying. Let's try the steps below to delete the smart schedule after you turn off the auto schedule in the thermostat:

1. Open the Google Home app.
2. Tap Favorites or Devices.
3. Choose your thermostat > tap Settings > Temperature preferences.
4. Under Nest Sense, tap Smart Schedule.
5. Tap Reset Smart Schedule learning and > Yes. This choice can’t be undone.

You can also take a look at the following article for more information: Use Smart Schedule on your Nest Learning Thermostat (4th gen).

Keep me posted.

Best regards,

Derick.