Nest Heat Leak Replacement

[Superflyjohnnys]

Hi, 

My Google nest Heat Link has stopped working.

I have 230V mains power across  the input terminals, but the unit itself is completely dead.

I suspect something has blown on the Power Board circuit

Can you advise on how I source a replacement heat link only?

Thanks 

[CristianC]

Hey @Superflyjohnnys. I'm sorry to hear about your Heat Link. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on 
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?


Regards,
Cristian

[AndaD]

@Superflyjohnnys

Hi there again. I'm just checking in. Did you manage to answer the questions above? Let me know so we can carry on the process. 

[AlexD]

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know. 

[DragosC]

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!