09-11-2021 12:03 AM
I too have same issue as in thread: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Heatlink-is-dead/m-p/3598#M841
Seems NEST team is not responding. Mine is just over 1+ year and has broken entire boiler system down. How to get a replacement or help in these cases?
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This is the questionnaire I've shared before:
09-25-2021 07:18 AM
Hi @kin thanks for reaching out to us here.
I would be happy to try and assist you. Thank you for all the information provided already.
If you have not already make sure to check all breakers and switches, to make sure nothing has tripped.
Also check the boiler, as it can have a separate one. Confirm if it has power, it should have a LED or display on the boiler that comes on.
If it all looks good try and power cycle the Heat Link. Turn the power off to it for a few minutes and turn it back on, if you are comfortable in doing so. After check if the Heat Link has any reaction when you press the button on it.
Best regards,
AlexD
09-25-2021 07:31 AM
thanks Alex. I've been helped by one of your team and got a replacement. You can close this thread
09-25-2021 07:33 AM
That is great to hear @kin . Don't hesitate to let us know, here, if anything else comes up.
We're all always happy to try and assist.