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Nest Heatlink - going broken exactly after 1+ year in many cases. How to get replacement or help?

kin
Community Member

I too have same issue as in thread: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Heatlink-is-dead/m-p/3598#M841

Seems NEST team is not responding. Mine is just over 1+ year and has broken entire boiler system down. How to get a replacement or help in these cases?

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This is the questionnaire I've shared before:

1. How often do you experience the issue?
The issue has started about two weeks ago, and since then the Heat Link and so also the whole setup does not work. 
2. How long has your thermostat been installed for?
The thermostat has been installed beginning of March 2020
3. What colour is the Heat Link LED?
The is no LED light showing on the Heat Link, no way to reset it. I have confirmed that the power supply is working but the Heat Link is unresponsive.
4. What is showing on the Nest thermostat display?
None as Nest thermostat is connected to same supply
5. Have you had any power cuts recently?
No power cuts. 
6. Have you had any work done on your electrical or heating systems recently?
No work done since installation. 
7. How many zones are present in the setup?
Just one zone is present in the setup.
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3 REPLIES 3

AlexD
Community Specialist
Community Specialist

Hi @kin thanks for reaching out to us here. 

 

I would be happy to try and assist you. Thank you for all the information provided already. 

 

If you have not already make sure to check all breakers and switches, to make sure nothing has tripped.

 

Also check the boiler, as it can have a separate one. Confirm if it has power, it should have a LED or display on the boiler that comes on.

 

If it all looks good try and power cycle the Heat Link. Turn the power off to it for a few minutes and turn it back on, if you are comfortable in doing so. After check if the Heat Link has any reaction when you press the button on it.

 

Best regards,

AlexD

kin
Community Member

thanks Alex. I've been helped by one of your team and got a replacement. You can close this thread

AlexD
Community Specialist
Community Specialist

That is great to hear @kin . Don't hesitate to let us know, here, if anything else comes up.

 

We're all always happy to try and assist.