Nest Labs (Google Nest?) charging for subscription service without an agreement

[VinceH]

Does anyone have experience with Nest Labs/Google/Nest/Google Nest starting to charge for subscription service without notice or an agreement? We have 2 thermostats for about 3 years and no other Nest, etc. products and did not sign up for a subscription. Last year out of the blue we got a charge for $160. Since there are no humans in the Google family, our credit card company fixed it.  Same charge came this year, but Credit Card company wants us to figure it out with Google. We left messages with the online bots and the phone bots, but no bot response. Would welcome any ideas for breaking through.

[GeremiG]

Hi @VinceH!

Thank you for posting in the community. I understand you're experiencing unexpected charges on your account, and I'm sorry to hear you didn't get a response when you tried contacting us previously. I'm happy to help you!
The team would like to learn more about this. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,
Geremi