Nest Learning 3rd Gen schedule will not clear

[PaulDuley]

Hi I have only just moved to new home with the Nest Thermo. I am stumped by a number of problems.

Heating switches on at some random point during night/day

Schedule has populated itself and I cannot clear it. When I delete the timings and leave the schedule ...when I go back it has repopulated.

I have tried turning "heat" off manually every night on app

I have turned off Auto-Schedule

I have turned off True Radiant

I have switched ECO on 

Where do I start ?

[Markjosephp]

Hello PaulDuley,

I'm sorry to hear that your thermostat isn't staying at the temperature that you set. I'm sure that is frustrating, but I wanted to see how I could help.

Have you already linked your new Nest Thermostat to your own account since you moved in? If you haven't yet, this might be the reason why a schedule keeps being created due to an existing account signed in. To make sure, clearing the Account Connection in the Reset settings would help, so you can add it to your email account.

Please let me know if that helps or if the issue still persists.

Regards,

Mark

[Markjosephp]

Hi there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[EmersonB]

Hi everyone,

@PaulDuley, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Mark.

Best,
Emerson