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Nest Learning Thermostat bottom film scratched

zhaodaye
Community Member

Hi folks. I purchased my (3rd generation) nest learning thermostat from Costco. When I removed the protective film at the bottom, I thought there was another layer of film under it, so I tried to peel it off again. But unfortunately, it's not a removable film. Instead, it seems to be a sensor, and it got scratched.

I have to point out that this is a design problem. I saw other posts reporting the same issue, so I believe many other folks also went into it. 

post 1: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-scratch-marks-on-sticker/m-p...

post 2: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-Cresent-sticker/m-p/34485

I wonder what we can do to fix it. Thanks!

3 REPLIES 3

Ryan_G
Community Specialist
Community Specialist

Hi zhaodaye,

 

Thanks for reaching out here in the community.

 

I am sorry to hear about what happened to your Nest thermostat. I'd like to jump in here and further help you with your concern. Could you click on this link and fill out the details? Once completed, let us know by replying to this thread.

 

I hope to hear from you very soon.

 

Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey zhaodaye,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Best regards,

Ryan