Nest Learning Thermostat

[Suzi322]

I’m trying to add my installed Nest Learning Thermostat to the app.  This is my 2nd Nest and I was able to add the last one without an issue.  I go through the set up process (network connects, etc) and I get to the “Location of Thermostat” page and I can’t do anything.  I can’t pick a room, “X” out of the page, or use the back arrow.  I have to close the page by swiping up.  I’ve uninstalled/reinstalled the app, I’ve turn my phone off and on, I continue to get an “Incomplete”  on the Nest screen.  Is there a help desk to call that will walk me through this?

[MplsCustomer]

@Suzi322 

To reach Support, you need to start with the link below. When you get to the "Resources" page, click "Next step" without selecting any of the Help alternatives, in order to get to the page with the contact options (chat or phone).

https://support.google.com/googlenest/gethelp

[Suzi322]

I’ve tried this suggestion and it will not let me continue when I leave the “Help Needed” option blank.  It will not let me click Next and move forward.  

IF ANYONE KNOWS THIS SECRET PHONE NUMBER, PLEASE POST IT TO ME.  

[MplsCustomer]

@Suzi322 

On the page that says "What can we help with?", you need to enter something in "Tell us what we can help with?" and you need to select something under "Choose the best description of this issue". That enables "Next step".

Then, as I said, on the next page, the "Resources" page, just click on "Next step" without selecting any of the Help topics.

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I just want to check if you were able to get in touch with our support over the phone. Please let us know if you still need help, as we'll be willing to assist you further.

I appreciate the help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi Suzi322,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn