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Nest Learning Thermostat

Kathy8
Community Member

‎12-23-2023 09:17 AM

Nest Learning Thermostat won’t hold battery charge. Goes offline continually. Charge and then it works for 24-48 hours or so. Any solutions?  New unit perhaps needed?  Worried that at some point it will also quit working manually on the wall. 

Thanks for any help!

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Markjosephp
Community Specialist
Community Specialist

‎12-30-2023 11:58 AM

Hello Kathy8,

 

I'm sorry to hear about the issues you're experiencing with your Nest Learning Thermostat. It can be frustrating when a device doesn't perform as expected. Here are a few suggestions to troubleshoot and hopefully resolve the battery and connectivity issues:

 

  1. Ensure that your thermostat is compatible with your heating and cooling system. Visit our Nest Thermostat compatibility checker to verify.
  2. Make sure your Nest Thermostat has the latest software update. Updates often include bug fixes and improvements that could address the problems you're facing.
  3. Try resetting your thermostat and reconnecting it to your Wi-Fi network. Sometimes, this simple step can resolve connectivity issues.
  4. Gather the power readings in the Technical Info settings. This would help us determine if this is a power-related issue.
  5. Check for any wiring report or message code that would tell us about any specific areas to be inspected.

 

Let us know how it goes.

Regards,
Mark

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