Nest Learning version 3 Reboot/dead battery

[jonathan1683]

Hello I have had my nest with no c wire for about two years and today i noticed the battery dying in it. I pulled it off and charged it via usb. I tried to run the ac again later and it kept turning the ac off and on very quickly. Is there anyway to diagnose the nest? it seems odd that the battery would degrade immediately. I can’t install a c wire since i live in an apartment and there are no plugs near my wall. I don’t mind trying to replace the battery but the app is reading 3.87 volts so I don’t know what the issue is. I haven’t even been using it that much, the day it died my ac was only on for 3 hours. Does this device log anything at all like disconnections or errors that can help me figure out what the issue is? 

thanks for your help 

[ByronP]

Hi jonathan1683,

Thank you for posting here in the community. I'm sorry that your Nest Learning Thermostat doesn't keep the battery charged. I understand how frustrating it is when you already did the steps to connect the thermostat and charge it by USB and it didn't work. Let me help you with that.

For your concern, please follow a good article to troubleshoot the low battery message. There are additional steps to fix the issue with your Nest Learning thermostat.

Let me know if you need more assistance.

Regards,

Byron

[jonathan1683]

I am still confused i got a new nest and it’s doing the same thing turns on and off every minute or so . So i took it off and put my old dumb thermostat and it’s working fine. ugh.

[ByronP]

HI jonathan1683,

Thank you for posting. I'm sorry that your Nest thermostat isn't working as it should be. This could be very frustrating since you need to turn it off and on all the time, even though it is a brand new device.

We would like to investigate further. Could you please fill out this form? and our specialist team will reach out to you and help you with this issue.

Let me know once you're done.

Regards

Byron

[jonathan1683]

hello i don’t have to turn it back in it just shuts the a/c off the fan continues to run and then a couple seconds later it kicks back on. i filled out the form thank you

[ByronP]

Hi jonathan1683,

Thank you for posting. I received your form, and our specialist team will reach out to you soon for further assistance.

Regards,

Byron