10-26-2021 11:32 PM
Just stopping by to say that when I bought this 3rd Gen Nest thermostat, I thought it would last quite a long time because of the hefty price I paid. Boy was I wrong! Within three years, it started glitching. All of a sudden it would say that the system couldn't detect the Y wire or the W wire even if they were perfectly inserted. Other times it would detect only the heating wire and the heater would start up. Then when it started saying that there wasn't a power wire and needed to shut down to re-charge, that's when I absolutely gave up on this product. How disappointing. I submitted to see if it is still under warranty but I'm not holding my breath.
10-29-2021 09:42 AM
Agree with "Google doesn't care" about failures or offering solutions. I have a problem happening right now. Installed Nest Learning on 1 April. Ran heat through May, then AC and Heat into June until we went to straight AC for summer. Multizone heating system (forced hot water) with two Nest E's on other zones. Testing heating system from Nest Learning on 6 Oct. Taco box just kept clicking. You will see other posts about this across the web. Call heating company for PM b/c I assumed the problem was with boiler. First thing tech said when he arrived was "you have a Nest thermostat, correct?". He performed the same troubleshoot you did (W to Rh wire - triggered heat). Notified Google and then sent me new baseplate (arrived last night and installed - no fix. Same exact issues). Contacted them again this morning and just went through 2 hours of painful chat troubleshooting with totally useless reps (Madison and then Enzo). If you get them, stop the chat, pull the Nest out of your house and get another brand. I'm done with having a teenager in their basement ask me if my house is powered and calling it support/troubleshooting.
12-15-2021 11:47 AM
Hey all,
Apologies for the delayed reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
12-17-2021 11:22 AM
Hey all,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
12-20-2021 11:36 AM
Hey all,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake