Hi @Shopkins24,
Thanks for reaching out to the community forum.
If your question requires assistance from a live agent regarding your thermostat, here's a quick way to connect: fill out this form and in the "Products" section, select "Thermostat." Please describe your issue in as much detail as possible. An agent will be in touch to assist you as soon soon as possible.
In the meantime, the community forum is a great resource for troubleshooting and finding solutions! If there's anything else I can help you with related to your thermostat or other Google products, please don't hesitate to ask. I'm happy to assist in any way I can.
Cheers,
Jonathan
