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Nest Reading Offline

MEveritt
Community Member

My Nest is reading Offline on my phone/app. It says the battery is low, but it shouldn't especially since I removed it and charged it via USB. It's also giving me a w5 code unable to connect to the wifi?? I followed the instructions for troubleshooting and still nothing. I have a Nest Learning Thermostat and it's only 10 months old, it was not cheap. I refuse to purchase another one. Any help will be greatly appreciated. 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey MEveritt,

 

Apologies for the late reply. I have escalated your issue to a higher Team, and they will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey MEveritt,

 

I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Het MEveritt,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake