Nest Return Label Never Received

[LeftyJP]

We got a Nest Thermostat with our new AC unit. However it would not charge up or hold a charge, nor would it connect to the internet or app. A technician from our AC company came out and tested it and determined we needed a new one. He contacted you and set up a return and told me to watch my email, which I have done for several months now. Nada. Then I happened to go on my FedEx app and it shows that a label has been created for the return, only we still have not received said label. FedEx said there is nothing they can do, even with the tracking number, without a scannable (QR) code. How do I get a copy of the label or QR code so I can return my thermostat?

[GeremiG]

Hi @LeftyJP!

Thank you for posting in the community. I'm sorry to hear that you're having trouble obtaining the return label for your Nest Thermostat. I appreciate your efforts in taking those steps before. I'm happy to help you!

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Let me know if you have any other questions.

Best regards,
Geremi