Nest Temperature Sensor Issues

[Jotaro]

Temperature sensor used to work but failed to sense any temperature a few days ago. Bought new batteries to replace but it can't and won't connect to my thermometer anymore. I require some guidance. Thank you

[Markjosephp]

Hello Jotaro,

I'm sorry to hear that you're having issues reconnecting your Nest Temperature Sensor. I'd love to help.

I found a helpful article with some troubleshooting steps for when your sensor won't connect to the thermostat. Please let me know if that helps or if the issue still persists.

Thanks,

Mark

[Jotaro]

Hey Mark,

Tried all the things in the article, and it's still not re-connecting to the thermostat

[Markjosephp · Accepted solution]

Hi there,

Great troubleshooting so far, @Jotaro. You can also give these steps a try:

1. Move the sensor close to the thermostat.
2. Restart the thermostat by pressing and holding the screen for 10 seconds until it shuts down to refresh.
3. Once ready. Ensure that it's still connected to your Wi-Fi network.
4. Restart your sensor by removing the batteries for at least 3 minutes before plugging them back in.
5. Then, proceed with adding it back to the Nest app.

Please keep me posted on how it goes.

Thanks,

Mark

[Jotaro]

Awesome it worked! Good to know that's how you reset the Thermostat

[Markjosephp]

Hi Jotaro,

Sounds great! I'm glad to hear that it worked. If it got disconnected or went offline, restart your thermostat to refresh their connection. Also, I'll lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new post.

Thanks,

Mark

[Lesliegil]

I can’t believe it, it works.  I’ve been struggling with this for a week.  Thank you so much.  Are there no phone numbers to call for help, anymore?  I’m old school and I was pulling my hair 

[Jenelyn_O]

Hi Lesliegil,

Thanks for reaching out and I'm glad that the issue is now resolved. For your future reference, you can click this link and follow the prompt there to get a representative over the phone. Please let me know if you still have any questions or concerns, as I'll be willing to assist you further. Otherwise, I'll be locking this thread after 24 hours. 

Best,

Jenelyn