Nest Temperature Sensor Not Connecting, Even When in the Same Room

[Akin67]

Purchased and installed a new Nest Smart Learning Thermostat Gen 3. Connected one temperature sensor successfully. It worked for a couple of hours, but when I checked the app later it was displaying unable to connect error.

I've went through the various Google Nest help pages but nothing has worked.  I even tried moving the sensor to the same roo, 10 ft away from thermostat with direct line of site and still won't establish connection. I tried removing sensor from the app, removing and replacing battery and it still didn't work. Is this a known issue? Please help.

[Shaneb]

Having same issues.

[Akin67]

I was able to find an article where others are confirming it worked. I have not tried it yet.

https://www.reddit.com/r/Nest/comments/hniald/nest_temp_sensors_offline/

[Jeff]

Hi everyone,

In an effort to keep content fresh on the forums here and prioritize current issues, I'm going to go ahead and close up this thread. If you have any outstanding issues from this post or any other problems, please feel free to open up a new discussion.

The link Akin67 provided (thanks for sharing!) is a great step-by-step troubleshooting guide. If you give those steps a try and still can't find resolution, definitely consider opening a new thread or contacting support.

Thanks,
Jeff