Nest Temperature Sensor

[Adriennec0384]

New temperature sensor has been added, but I am unable to get to connect to the thermostat. Error msg: unable to connect. I’ve put the sensor in front of the thermostat without success; changed the battery & left it out for 10 minutes without success. Not sure where to go from here. Help please.

[tajennifer]

Hi Adriennec0384,

Thanks for posting. I'm sorry to hear that you are having issues connecting your new Nest Temperature Sensor with your thermostat. But don't worry, I can help. To help troubleshoot effectively, I'd like to ask a few questions:

• What type of thermostat do you have?
• Have you seen a specific error code displayed on the app?
• Have you tried any troubleshooting steps already? If so, please let me know what you've done so far.

Once I have this information, I can provide more specific guidance to get your Nest Temperature Sensor connected.

Let me know if you have any questions!

Regards,

Jenny

[Adriennec0384]

I have resolved the issue, so the case may be closed. Thank you