01-13-2022 08:52 PM
All 4 of my sensors have been offline for most of the day. Any widespread outages going on?
01-18-2022 10:15 PM
Hey N_A,
Sorry for the delay but thanks for posting.
So far, we have not received any reports about a widespread outage for Nest Protect devices. Are they still offline now? If yes, have you tried restarting your router to refresh your network connection? If yes but to no avail, I suggest to try through the troubleshooting steps here.
Keep me posted.
Best,
Melba
02-04-2022 10:12 AM
There may be slightly better troubleshooting steps here
since these are specific to the Nest Temperature Sensor
01-20-2022 10:30 PM
Hey there,
I'm just checking back in if you need further help with your Nest temperature sensors.
Best,
Melba
02-04-2022 10:13 AM
I need help... so far the best suggestion I have seen for an offline temperature sensor with a good battery that won't reconnect to the thermostat has been to factory reset the thermostat... I really would like to avoid if possible.
01-21-2022 11:02 PM
Hi,
Since it's been since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one should you have more questions or have other concerns in the future.
Best,
Melba
02-04-2022 10:20 AM
I am having the same issue
Tried all the troubleshooting but the thermostat simply does not "see" the temperature sensor after years of working together... tried following the guidelines
Troubleshoot issues with the Nest Temperature Sensor
both
The sensor is offline in the app or has trouble communicating with the thermostat.
08-05-2022 12:03 PM
Hey there,
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Here is an article that could be of help. If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!
Best regards,
Jake