Nest Themostat broken AGAIN. 4th one

[nancyleeatkins]

Your help desk doesn't listen to the customer.  I could not remove the G wire.  They told me to get a technician.  I did. My furnace is fine.  Now calling back they want ME to remove the G wire??????????????????  when the reason I had to pay a technician was because I cannot remove it........I want refunded for the POS thermostats.  I should have quit at #3!!!!!!  And you want people to go with google fiiber?????   The thermostat doesn't connect for you to do any kind of troubleshooting.  It has G on the screen and a little green flashing light... I'M so DONE!!!!!  

[EdwardT]

Hi nancyleeatkins,

Thanks for reaching out. I'm sorry to hear about your experience. I'd love to know more about this. Could you share your case number so I could investigate further?

Thanks,

Edward

[EdwardT]

Hi nancyleeatkins,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hey nancyleeatkins,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward