02-09-2024 06:00 PM
I've gone thru all toubleshooting suggestions and youtube. My Nest App says thermostat is OFFLINE but clearly it is online and communicating with my router and network.
Thought it might be the app on my iphone but I removed it and reinstalled it. Also I can still communicate with and use my Nest Smoke and Fire Alarm through the app. I would appreciate any new ideas on what this is and how to fix it......Another question, does the nest app still work with the thermostat or do I need to Install and migrate to Google Home, which I really dont want to do???
02-13-2024 08:03 AM
Hello Marb1,
I understand the issue you're experiencing with your Nest Thermostat appearing offline despite being connected to your network. It's great that you've already tried troubleshooting suggestions and reinstalled the app on your iPhone. Since you can still communicate with your Nest Protector, it seems like there might be a specific issue with the thermostat integration.
Here are a few additional steps you can try:
I hope this helps, and your thermostat will come back online soon.
Best regards,
Mark