Nest Thermostat Connection Issue

[Farinaz]

Hi there,

I'm following up on my previous correspondence with your team.

I had an issue with getting my thermostat connected to the wifi and Nest app. We tried different solutions but it did not work. A case has been opened for me and the issue has been escalated to the upper support team. I was supposed to hear back from them but haven't received anything. 

Please note that I do not have any reference number and have already filled out the form twice.

I was wondering if I could get an update on my file as it has become very annoying. I was on vacation for a week and when I got back my house temperature was 10 degrees although I had set it on 22 degrees.

Thanks,

Farinaz

[aatienza]

Hey Farinaz,

Thanks for getting back to us. I've checked your case and found out that our team sent you an email on November 15, 2022 — have you received it?

Best,

Archie

[Farinaz]

Hi Archie,

Thanks for your response. I double checked my emails. I have not received any emails in this regard. Can you please ask them to send it to me again?

Thanks,

Farinaz

[Farinaz]

Hi Archie,

Do you have any updates for me?

Thanks,

Farinaz

[Farinaz]

Hi there, I was wondering if you had a chance to take a look at my request.

Thanks,

Farinaz

[Farinaz]

Hi there,

I'm following up on my previous correspondence with your team.

I had an issue with getting my thermostat connected to the wifi and Nest app. We tried different solutions but it did not work. A case has been opened for me and the issue has been escalated to the upper support team. I was supposed to hear back from them but haven't received anything. 

Please note that I do not have any reference number and have already filled out the form twice.

I was wondering if I could get an update on my file as it has become very annoying. I was on vacation for a week and when I got back my house temperature was 10 degrees although I had set it on 22 degrees. Please also note that I have had this issue since October last year.

Thanks,

Farinaz

[aatienza]

Hey Farinaz,

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Thanks,

Archie

[aatienza]

Hey Farinaz,

I'm sorry for the delay and trouble. To confirm, were you able to check your spam and junk folder to see if it went there? 

Thanks,
Archie

[Farinaz]

Hi Archie,

Yes I did. I have not received an email. Please send it again.

It's been months since I have this issue and want to solve it as soon as possible.

Thanks,

Farinaz

[Farinaz]

Can some one please answer to my question?

[Jenelyn_O]

Hi Farinaz,

I'm sorry to hear that you haven't received any updates yet. I've checked your case and our support team sent you an email to the email associated with your Community profile. Could you please fill out this form? 

I'll wait for your response and keep an eye out on this thread to make sure you get assisted.

Best,

jenelyn

[Farinaz]

Hi Jenelyn,

Thanks for your message. I told your other colleagues that I have not received any emails from your support team. Can you please make sure that they send it to this email address? #

I go ahead and fill out the form.

Thanks,

Farinaz

[Jenelyn_O]

Hey Farinaz,

Thanks for the update. I received your form and I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon and request to continue the conversation to your preferred email. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Regards,

Jenelyn

[Farinaz]

Hi Jenelyn,

Thank you . I'll keep an eye on my emails. 

Cheers,

Farinaz

[Markjosephp]

Hello Farinaz,

I wanted to ensure you were good to go.

It looks like we have found a solution by replacing your thermostat. I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark

[Farinaz]

Hi Mark,

Thanks for your message. Yes, I am in contact with your support group.

You can close this thread.

Thanks,

Farinaz

[Markjosephp]

Hi Farinaz,

Sounds great! So I will lock the thread at this time. If you have any other concerns or questions, please feel free to create a new thread.

Best regards,

Mark