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Nest Thermostat Energy History is no longer displayed. Either with iOS or webpage

rgaila
Community Specialist
Community Specialist

‎08-24-2021 12:20 PM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: 

 

Hello,  have a Nest Thermostat.  All of a sudden 4 days ago it stopped showing the Energy History in the iOS app and when I am logged into my pc and view it from the browser. Oh and including my wife's iPhone and her iPad. 

 
So please don't tell me it's the iOS app, reset the stat or re install my app. It's none of that.  I contacted Nest support yesterday, chatted with a guy that was 100% useless - as always it seems contacting Nest Support.   
 
Nest builds good quality hardware, but the software sure no longer competes in 2021.  
 
PS: When I went to look on our iPad, as per once every 3 months, the sign in was totally blown out.  Why does this happen? And as always Nest Support is 100% useless on troublshooting this.
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rgaila
Community Specialist
Community Specialist

‎08-24-2021 12:21 PM

 
Hopefully this bug will be fixed soon.
 
-From Mr. Vacca, Product Expert. 
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Boyolo
Community Member

‎02-27-2023 02:57 PM

Obviously, they are not and were not "working on a fix," because it still doesn't work, and customer support is non-existent.

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Markjosephp
Community Specialist
Community Specialist
In response to Boyolo

‎03-23-2023 10:32 AM

Hello Boyolo,

 

Thank you for taking the time to let us know about your inquiry.

 

We're aware of a rare issue where the heating and/or cooling usage shown in Energy History shows "no usage,"  but tapping the day will show detailed usage. The issue occurs because the Nest Thermostat went through a non-orderly restart at some point that day. A non-orderly restart simply means the thermostat wasn’t restarted properly by going to its settings.

 

We're always looking for ways to improve, and we appreciate your feedback. If there’s anything else I can help you with, please let me know. Otherwise, this thread will be locked within 24 hours.

 

Regards,

Mark

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