Nest Thermostat Home/Away

[Steve29]

Hi

For a while now Nest Home/Away assist won't work with my Galaxy A51.

Status states "It's been a few days since we've heard from your phone.  It's not currently being used for Home/Away Assist.  Check your phone's location settings."

Location settings are set correctly and I've tried no end of reset/on/off as per other suggestions but to no avail.

Works fine with an iphone that's also being used in the  home.

Anyone else seeing this or found a resolution?

Thanks

S

[AxelD]

Hi Steve29,

Thanks for posting in the community! Sorry to hear about this situation of the Home/Away feature not working on your Nest Thermostat. No worries, help is here! I'd like to ask your a few question about your device:

1. What model of the Nest device do you have?
2. What is the mobile app version?
3. Have you tried removing the thermostat from the app and re-connecting it?

Keep me posted. 

Regards,

Axel. 

[Steve29]

Hi Axel

Thanks for coming back to me ..

I have a Nest Gen 3 unit.

Backplate 6-5.

Base software version is 2.3.23/3.1

Display Software version is 5.9.5-2 

Thermostat says it has the latest software installed.

I have the latest Nest App on my Android, last updated on 12th June 2024.

I have tried removing the thermostat and re adding but still the same.

Works fine with my wife's iPhone.

It sees my Galaxy fine, it picks up the phone name etc but feels like there is something not right with the location side of things.

I have tried several on/off  resets on location etc  including making sure that I have allowed the precise location to be seen at all times - but still no joy.

Hope this is helpful - look forward to hearing your thoughts.

Regards

Steve

[AxelD]

Hi Steve29,

Good to hear from you! It's interesting that other phones are working properly with the Home/Away feature. Thanks for the troubleshooting steps you did already. To get further assistance, please fill out this form and an agent will contact you as soon as possible.

Let me know once you submit the form.

Regards,

Axel. 

[AxelD]

Hi Steve29,

We haven't seen your submission form come through yet. Were you able to access it okay? Let us know if you're running into any trouble or still need our help!

Keep me posted.

Regards,

Axel. 

[Steve29]

I have resubmitted the form  - hopefully you'll see it this time ?

[Steve29]

Hi

Still looking for help on this one.

Did the form complete OK ?

Thnx

Steve

[jenniffert]

Hi @Steve29,

We received your form, but it seems some information is missing. To help us assist you more efficiently, please complete this form again. Be sure to include the thread link for reference. Let me know once you've submitted it.

Keep me posted.

Best regards,

Jenniffer

[Steve29]

Hi jenniffert

I've completed all the sections of the form - hopefully now gives enough of the background and context.

Regards

Steve