Nest Thermostat Locked, No App, Forgotten PIN

[Ashley]

So our work thermostat is locked, the heaters are not working and whoever set the PIN forgot to say what it was... The app was never set up so our only option is to reset the whole thing I guess. Can't get through to the help chat so trying this route to get the ball rolling. Could someone explain how to reset it through my computer/email or email me with more information please. I'm not 100% sure which type of thermostat it is specifically.

[Jake]

Hey Ashley,

My apologies for the late response. I wanted to reach out and see if you are still in need of any help? Please let me know, as I would be more than happy to look into the issue further for you.

Best regards,

Jake

[DumbThermostat]

I have been trying to find a customer service number but can't find anything online or my packaging. I have the same issue. I'm locked out of my thermostat and need a 4 digit password. It's been impossible to reach someone at Nest now that Google bought them. I have Nest thermostats at 4 different locations and know how to use them. I don't know what to do if someone sets up a password and doesn't share the number. 

[Jake]

Hey DumbThermostat,

I am sorry to hear you have been having trouble finding the customer service number. You can follow the link here, and you will be able to obtain the number for customer service. I would also be more than happy to assist you if you would like as well? Do you mind me asking if you are currently locked out of the device?

Please let me know,

Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake