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Nest Thermostat Support - Blew Wiring and Fuses with Diagnosis

PAMetalhead
Community Member

I called Nest Thermostat support yesterday with an issue.  Had me go through diagnosis of what was wrong.

Had me switch two wires and turn on that end up frying wiring and blowing fuses on my HVAC unit.

 

HVAC tech told me they should of never had me swap those 2 wires.

 

My Case ID [5-7987000033111] noone has responded back to me since complaining?

How do I contact senior manages or corporate?

 

This is costing me hundreds of dollars to get resolved because of tech support for Nest.

2 REPLIES 2

EdwardT
Community Specialist
Community Specialist

Hi PAMetalhead,

 

Thanks for reaching out. I'm sorry to hear about your experience. We'd like to know more about this. Please fill out this form so we could investigate further.

 

Thanks,

Edward

Jhonleanmel
Community Specialist
Community Specialist

Hey there,

Thanks for the help, @EdwardT.
@PAMetalhead, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Mel