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Nest Thermostat and Temp Sensor Setup Issues

johnpaulrieser
Community Member

I just installed 2 Nest Thermostats (Google-branded). Thermostats work fine and show up in the Google Home app. 

When I try to install the Nest Temperature Sensor (Google-branded), it tells me I need to set it up in the Nest App. 

When I try to install the Temp Sensor in the Nest App, it tells me I need to add the Thermostats to the Nest App. 

When I try to install the Thermostats in the Nest App, it tells me to go to the Google Home App. 

This is dumb. Really dumb. How did this get out of QA? 

Also, can someone please help before the throbbing vein in my head pops? 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey johnpaulrieser,

 

I would be more than happy to assist you and ensure your system is working properly. Do you mind me asking, when signing in to the Nest App, are you using the same email address as your Google Home app account? I did also find a helpful article that provides more details on how to set up the temp sensor. Please let me know if that helps.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey johnpaulrieser,

 

I wanted to reach out and see if you still need any help? 

 

Please let me know,

Jake

Jake
Community Specialist
Community Specialist

Hey johnpaulrieser,

 

It's been a few days since the last reply. I am going to lock the thread at this time and if you have any questions, please feel free to create a new post. 

 

Best regards,

Jake