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Nest Thermostat - need replacement - W5 error

FrustratedNest
Community Member

I am requesting a replacement for the known w5 error.  I have run through all the various troubleshooting online numerous times and Nest Thermostat no longer sees any wifi networks.  Display indicates w5 error and I am unable to resolve with any online direction.  Please advise as to next steps.

1 ACCEPTED SOLUTION

FrustratedNest
Community Member

I was able to find the # finally…  855-469-6378.  They’re sending a replacement.  Hope that helps!

View solution in original post

7 REPLIES 7

Donewithnest
Community Member

I’m dealing with the same issue. Can’t find a way to connect with a human to get this resolved. 

FrustratedNest
Community Member

I was able to find the # finally…  855-469-6378.  They’re sending a replacement.  Hope that helps!

Yes, this helped! called the same number and my replacement is on the way!  Thx much

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure everyone is good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

This approach worked.  If you've gone through all the troubleshooting steps and still get the W5 error - go this route for a replacement.

Ralle15
Community Member

Need a replacement 

User66
Community Member

Hi All,

I also had the same issue. Thanks FrustratedNest above for sharing the number which is not available on their website. After a 10-min talk, they're sending a replacement free of charge even though the warranty is expired. No one is able to say why this is happening so frequently but I believe it is hardware related, so they wave the charges. Fingers crossed the next one will last.