Nest Thermostat - need replacement - W5 error

[FrustratedNest]

I am requesting a replacement for the known w5 error.  I have run through all the various troubleshooting online numerous times and Nest Thermostat no longer sees any wifi networks.  Display indicates w5 error and I am unable to resolve with any online direction.  Please advise as to next steps.

[Donewithnest]

I’m dealing with the same issue. Can’t find a way to connect with a human to get this resolved. 

[FrustratedNest · Accepted solution]

I was able to find the # finally…  855-469-6378.  They’re sending a replacement.  Hope that helps!

[Dagoods5]

Yes, this helped! called the same number and my replacement is on the way!  Thx much

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure everyone is good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Run2000]

This approach worked.  If you've gone through all the troubleshooting steps and still get the W5 error - go this route for a replacement.

[Ralle15]

Need a replacement 

[User66]

Hi All,

I also had the same issue. Thanks FrustratedNest above for sharing the number which is not available on their website. After a 10-min talk, they're sending a replacement free of charge even though the warranty is expired. No one is able to say why this is happening so frequently but I believe it is hardware related, so they wave the charges. Fingers crossed the next one will last.