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Nest Thermostat outer ring not functioning

ThomasAD
Community Member

Hi,

 

I am experiencing this exact problem. I can restart with the method of holding down the ring, but however way I turn it, it is unresponsive. I tried unmounting from the base and charging it with USB for an hour. But the next morning it is turned off due to a lack of power. When it did have power, the ring still did not respond. Even when freshly charged for over an hour. 

On reddit I've found a post showing me how to create a txt file and upload it to the thermostat. I haven't done that yet, but I am getting close to trying that method. 

 

I could randomly fill out the form I found in the linked post, but I'm not sure that will do anything. Please advise on the next step for me.

5 REPLIES 5

ThomasAD
Community Member

2 additions:

 

  1. This is the Reddit post I found. My pc does not appear to recognize the thermostat, so I may not be able to perform this method.
  2. If I connect it to the base, the ring does not react to any turning. However, when left alone, the turns will eventually transmit to the thermostat. So If I set a temperature in the app, I can see it slowly change to a different set temperature. So for safety I have to start the eco mode.

 

Markjosephp
Community Specialist
Community Specialist

Hello ThomasAD,

Thank you for reaching out and sharing your experience with the Nest Thermostat outer ring issue. We understand the frustration you're facing, and we appreciate your efforts in attempting various troubleshooting steps.

It's concerning to hear that your thermostat's outer ring remains unresponsive despite your attempts to restart it and charge it via USB. If your PC is not recognizing the thermostat, you may want to try using a different USB cable or connecting to a different USB port. Also, ensure that your PC's operating system and drivers are up-to-date.

Let me know how it goes.

Best regards,
Mark

Hiya Mark,

 

I work in IT, so I strive to keep my pc up-to-date as much as possible. So this was probably not the issue.

I've tried a couplt of things, such as charging it with a USB cable and reconnecting it to the dock. And connecting the dock to USB power, with the Nest connected to it directly. Nothing works. So I've come to the conclusion that it's broken. I've replaced the old, non-smart thermostat and there are no more issues. I will likely be deleting my Nest account, or removing the thermostat from my Google account. This is also due to the fact that I live in a rental apartment where I cannot change the boiler. So I'm limited by my surroundings. 

Markjosephp
Community Specialist
Community Specialist

Hi ThomasAD,

 

Thank you for the detailed update on the troubleshooting steps you've taken. It seems you've explored various options. Your decision to replace it with a non-smart thermostat is understandable, especially given the limitations of your rental apartment. If you wouldn't mind filling out this form, we'll get you the right level of help.

Let me know once you're done.

Regards,
Mark

Hello again,

 

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

 

Thanks,

Mark