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Nest Thermostat sensoir

craig123
Community Member

‎03-04-2024 06:21 AM

need help on my Nest thermostat sensoir,  i have set this up before goggle have merge with nest.  I ahve use my aol.com to connect the my home thermostat and the nest senoir, when goggle merge with nest, i got a email to creact a new login with gmail. everything was tranfer to the gmail account.  dont know what happen the app have crash and i no assiet on my phone. so i just reset my home nest themostat and try to login with origanal account with the aol and the second accont with the gmail,  it will not loging so i have to creat a new gmail account to hav asset to my home thermostat. now i try to add my nest senoir and it telling me that it still login in my old account. how can i delete the old account on the nest senoir when i cant even login.  i try to goggle information online, they are asking $ 75 for reapair or membership fee. sinse nest and google dont have a hot line that you can call to fine out what to do the fix this matter. Can goggle tell me how to fix this, have the entry keys to 3 of my Nest sensoir but dont know how to reset them when i can't even login on my old account.

 

Thank you

Craig

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Markjosephp
Community Specialist
Community Specialist

‎03-09-2024 12:50 PM

Hello Craig,


Thanks for reaching out. I understand the frustration you're experiencing with your Nest Temperature Sensor login issues. Let's sort this out.

To resolve this, you can try the following steps:

 

  1. Clear App Cache and Data:
    1. Go to your phone's settings.
    2. Navigate to the "Apps" or "Application Manager" section.
    3. Find and select the Nest app.
    4. Clear the cache and data for the Nest app.
  2. Uninstall and reinstall the Nest app.
    1. Uninstall the Nest app from your phone.
    2. Reinstall the Nest app from the app store.
    3. Log in with the new Gmail account you created.
  3. Try the "Sign in with Nest" with your old account and the Sign in with Google with your Google account.
  4. To reset the sensor, remove the batteries for at least 5–10 minutes and make sure to restart the Nest Thermostat first before attempting to add them in the app.
  5. If all else fails, go to the Nest Web App site, login with your credentials, and let us know if it works.

 

Best regards,
Mark

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