Nest Thermostat

[johnsemanchik]

At our vacation home in Florida, I had my Nest Thermostat (SN 24151J3DB2GW4C) installed yesterday by an HVAC professional, setting it up with the Google Home APP and scanning the QR code. But when I go to the Nest APP, there is no product appearing and at the Home page, it says "Add Product". When I try to add my product by scanning the QR code, I get "Try Again". Can someone help me connect my Nest Thermostat to my Android Galaxy 9 phone. Thanks 

John S

[MelbaDT]

Hey johnsemanchik, 

Thanks for reaching out and sorry for the delayed response. 

If what you have is the new Nest Thermostat with a mirrored display, I'm afraid this can only be set up and controlled using the Google Home app. You may check this link to know more about getting started with it: https://bit.ly/3h1iyNw

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in should have further questions here. Feel free to let us know by replying to this thread. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba